New service enables Virginians to start application at home, complete process at DMV
RICHMOND – The Virginia Department of Motor Vehicles (DMV) has launched an online pre-application for Virginians seeking an identification card now available on DMV’s newly redesigned website, dmv.virginia.gov.
This application is part of DMV’s “start anywhere” services, which allow customers to begin certain applications from the comfort of their own home or on the go. The services currently available to start online are: original driver’s licenses or renewals or replacements, name change, and now original IDs. Customers can also choose to upgrade their credential to a REAL ID during any of the start anywhere driver or ID services.
With the “start anywhere” service, customers conveniently log in to their DMV account and begin their application from home. The application is electronically submitted to DMV and a customer service representative will access the pre-filled application at the time of service. This convenient process also walks customers through exactly what documents they need to bring with them so that their visit is successful.
“Our goal is simply maximizing customer experience. Having the ability to start your application online before your trip to visit us will save you time so you can get back to your day,” said DMV Commissioner Gerald Lackey. “If you’d like to apply for an ID or driver’s license, I recommend starting online so you know exactly what documents to bring with you when you visit us in person.”
Customers can find the pre-application for IDs on DMV’s website under “Online Services.” You must visit a DMV customer service center to complete the process. You can make an appointment, reserve your spot for same-day service or simply stop by during office hours.
Submitted by the DMV
